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General
The following terms and conditions apply to all orders (also
hereby referred to as 'products' and 'services') provided by
Goh Bros E-Print Pte Ltd.
Warranty
If any partial or full order completed or/and delivered to
the customer (also hereby referred to as 'client') by Goh Bros E-Print Pte Ltd (also hereby referred to as 'seller') is found
to be defective in quality, Goh Bros E-Print Pte Ltd will repair or
replace the defective orders or refund a portion or all of
the invoice total for that order subjected to Goh Bros E-Print Pte Ltd assessment of the damage, if and only if the defects are
reported within 30 minutes upon acknowledgement of delivery.
Billing
A 100% deposit is required before any production can begin,
unless otherwise specified. All prices stated on our website
are in SGD (Singapore Dollar) unless otherwise specified.
Artwork or/and Content
Immediately before production, Goh Bros E-Print Pte Ltd will carry out
random checks on all materials (also
hereby referred to as 'artwork' and 'content'; artwork
including but not limited to any image and text printing;
content as of all data for duplication)
submitted. Checks will be conducted on artwork to ensure
that accurate copies are being sent for production should
there an exchange of multiple copies between Goh Bros E-Print Pte Ltd and its clients during pre-production process. As Goh Bros E-Print Pte Ltd respects its customers' privacy and sensitivity
of contents, only preventive random checks on completeness
will be carried out on the contents.
In this regard, Goh Bros E-Print Pte Ltd will bear no responsibility for
the contents.
As such, customers
are strongly advised to ensure that all materials are
correct and in desired condition before submission to Goh Bros E-Print Pte Ltd for production.
There will be strictly no changes to submitted materials
once production has
begun for an order. If a customer
error is discovered after submission for production, please
contact Goh Bros E-Print Pte Ltd immediately. Rectification of the error
may be done solely at Goh Bros E-Print Pte Ltd discretion subjected to
the status of production. A penalty in monetary terms may be
imposed by Goh Bros E-Print Pte Ltd and payable by customer if Goh Bros E-Print Pte Ltd deems fit to rectify this customer error. If
customer is unable or/and unwilling to pay the possible
penalty, production will continue according to prior
arrangements.
Trademarks and Copy Rights
All contents and images on Goh Bros E-Print Pte Ltd website including
its logo are properties of Goh Bros E-Print Pte Ltd and its business
associates and are protected under the Copyright Law. They
are not to be distributed to or use by third parties without
the permission of Goh Bros E-Print Pte Ltd and its business associates.
Goh Bros E-Print Pte Ltd does not condone the duplication of copyrighted
material by unauthorized parties. By placing an order with Goh Bros E-Print Pte Ltd, the customer represents that they are the
rightful owner, own legal licenses to reproduce, or hold
legal rights to the use of materials presented in their
order. The customer shall not place themselves or Goh Bros E-Print Pte Ltd into violation of trademarks or copyrights. In
an event that it is legally proven that the customer is not
the rightful owner of the submitted materials, the customer
will bear full responsibility of any damage to the rightful
owner. Goh Bros E-Print Pte Ltd reserves the rights to investigate the
source of and rights to all customer-submitted materials
prior to, during and after production.
Treatment of Materials
Any material submitted to Goh Bros E-Print Pte Ltd for production will
be safeguarded and not distributed or shared with any third
parties. By default, all original hard-copy submitted
materials will be returned to the customer upon completed
production unless specified otherwise by the customer. Goh Bros E-Print Pte Ltd may also use submitted artwork for
illustration purposes unless specified not to do so by the
customer. However, Goh Bros E-Print Pte Ltd does not claim ownership to
the rights of the materials. All trademarks and copyrights
remain with the original author.
If Goh Bros E-Print Pte Ltd at its own discretion determines that the
customer does not possess sufficient rights to reproduce the
materials, the materials will be destroyed and the
associated orders will be cancelled in accordance with our
Terms of Cancellation. These materials may be handed over to
the police or relevant authorities if Goh Bros E-Print Pte Ltd is
required to do so.
Turn Around Times
The turn around times provided by Goh Bros E-Print Pte Ltd are estimates
based on our average workload. These times are not definite
as every order is unique and there is a possibility of
unforeseen delays despite detailed planning. Customers are
advised to take note of this. Goh Bros E-Print Pte Ltd shall not be held
liable for any delays in production or delivery or/and any
resulting damage or loss. However, customers can be assured
that the longest turn around time required for normal
production is 5 working days. For urgent projects that will
require production to be completed by next working day from
the time all artwork/documents and payment have been
received, priority will be given to these projects over
current workload but subjected to a 20% charge on normal
billing total.
No Refunds
All products sold and services rendered by Goh Bros E-Print Pte Ltd are
non-refundable. If there is a seller error (Excluding any
associations with the turn around times), the error will be
corrected. As a sign of our goodwill, Goh Bros E-Print Pte Ltd may at
its sole discretion offer a credit for use with future
purchases. We seek your understanding that no refunds will
be entertained for any customer error.
Terms of Cancellations
Once an order has been placed there will be strictly no
cancellations. We cannot and will not offer a refund on a
cancelled order.
Limited Liability
Goh Bros E-Print Pte Ltd will not screen customer-submitted materials
(including but not limited to master discs) for quality. It
is customers' responsibility to ensure that master discs are
of the highest quality.
If duplication of digital audio files is required, customers
are strongly advised to submit a duplicated copy and not the
original disc. In the event that this is impossible, Goh Bros E-Print Pte Ltd can still carry out duplication using the
original disc but shall not be held responsible for any
damage that may be caused during the file transfer or
burning process on that original disc.
All information (including but not restricted to prices and
Terms and Conditions) provided on our website is correct at
of time of publish and is subjected to changes as Goh Bros E-Print Pte Ltd deems fit.
Others
Please read all information on our website carefully before
submitting your order. Should you have any queries, please
refer to our Frequently Asked Questions (FAQs) for help. If
your queries are still not answered, you can reach our
Customer Service Officers at
http://www.colourscribe.com/contactus.htm. Goh Bros E-Print Pte Ltd shall not be held liable for any misinterpretations of
information on customer's part.
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